While working at a social media company, I was responsible for monitoring up to 65 clients at a time. I responded to users with unique copy for 30-50 messages every hour, distinguished the differences in each clients’ tone for reactive and proactive…

While working at a social media company, I was responsible for monitoring up to 65 clients at a time. I responded to users with unique copy for 30-50 messages every hour, distinguished the differences in each clients’ tone for reactive and proactive messages, and supported all monitoring team members by ensuring clean transfer of information around client sensitivities.

Below are some KPI I have done during my time at BCV.

 

Omni Orlando Resort at Championsgate

Amenity praise

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St. Regis Maldives

Vommuli Resort

Organic conversations with past guest

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Boca Raton Resort and Club

Amenity praise

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Four Seasons Jackson Hole

Social media praise

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Hyatt Regency Washington DC

Customer service praise

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Giordanos’s Pizza

Customer loyalty

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The Westin Denver International Airport

Positive recommendation

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Grand Hyatt Baha Mar

Customer service praise